Motherfucking Hell
Jul. 12th, 2010 02:53 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
windressUpon returning home last night from house sitting, i discovered that my Air Conditioner had broken. Ok. Not to worry. I bought a Home Warranty just for such an occasion.
So I called them up on a Sunday night and they contact an "approved" repair service. And shocker! They repair people actually come out on a Sunday night to review and possibly repair the issue. Truly, I was impressed and pleased, especially after the repairman (John) proved to be courteous and professional. He determined right away that the evaporator coil was rusted out and needed repair.
He couldn't fix ti that night without sending in an update on the Warranty claim, so I endured a night of tepid air and whirring ceiling fans, no big deal. We had scheduled an appointment to have the coil replaced today.
Except I hear from poor John that he contacted the Warranty company and still hasn't heard back. Hours later, I finally call the Warranty company, only to be told that "oh, we need maintenance records for the a/c unit if you want the claim to be accepted. We were going to call you eventually to tell you."
First of all, Rude. The woman who spoke to me was rude, and the apparent disinterest in contacting me about a pretty pressing matter was fucking rude. I do not approve. When I tried to explain to the pissy bitch that I have not lived in the house long enough to need a maintenance record, she informed me that because the goddamned seasons have changed since I moved in, that I should have had someone inspect the a/c unit before turning it on.
Um, What?? Are you shitting me? I bought the house less than eight months ago. I had the A/C unit inspected then, but apparently that doesn't count.
And even though its 102 degrees in Texas during the day, my Warranty company refuses to recognize the broken A/C unit as an emergency situation. The lady flat out told me they would not reimburse me for any hotel fees if I chose to stay somewhere else, and that if I could not supply sufficient "maintenance records" for the a/c unit, then they would not accept the claim at all.
EXCUSE ME?! DID I OR DID I NOT PAY YOU FOUR HUNDRED FUCKING DOLLARS TO PLACE A WARRANTY ON MY HOUSE WHEN I BOUGHT IT?!
I ended up having to call the A/C repairman back and tell him I would pay for it out of pocket and attempt to get the money reimbursed later, because I simply cannot fucking live without Air Conditioning and the Warranty company fucking well knows that.
To say that I am pissed right now is an understatement. I am going to verbally massacre this Warranty company, and then I'm going to get a lawyer, and by the time I am done with them they will have wished they had just bent over and let me rape them for whatever I wanted. Because this? Is not acceptable.
So I called them up on a Sunday night and they contact an "approved" repair service. And shocker! They repair people actually come out on a Sunday night to review and possibly repair the issue. Truly, I was impressed and pleased, especially after the repairman (John) proved to be courteous and professional. He determined right away that the evaporator coil was rusted out and needed repair.
He couldn't fix ti that night without sending in an update on the Warranty claim, so I endured a night of tepid air and whirring ceiling fans, no big deal. We had scheduled an appointment to have the coil replaced today.
Except I hear from poor John that he contacted the Warranty company and still hasn't heard back. Hours later, I finally call the Warranty company, only to be told that "oh, we need maintenance records for the a/c unit if you want the claim to be accepted. We were going to call you eventually to tell you."
First of all, Rude. The woman who spoke to me was rude, and the apparent disinterest in contacting me about a pretty pressing matter was fucking rude. I do not approve. When I tried to explain to the pissy bitch that I have not lived in the house long enough to need a maintenance record, she informed me that because the goddamned seasons have changed since I moved in, that I should have had someone inspect the a/c unit before turning it on.
Um, What?? Are you shitting me? I bought the house less than eight months ago. I had the A/C unit inspected then, but apparently that doesn't count.
And even though its 102 degrees in Texas during the day, my Warranty company refuses to recognize the broken A/C unit as an emergency situation. The lady flat out told me they would not reimburse me for any hotel fees if I chose to stay somewhere else, and that if I could not supply sufficient "maintenance records" for the a/c unit, then they would not accept the claim at all.
EXCUSE ME?! DID I OR DID I NOT PAY YOU FOUR HUNDRED FUCKING DOLLARS TO PLACE A WARRANTY ON MY HOUSE WHEN I BOUGHT IT?!
I ended up having to call the A/C repairman back and tell him I would pay for it out of pocket and attempt to get the money reimbursed later, because I simply cannot fucking live without Air Conditioning and the Warranty company fucking well knows that.
To say that I am pissed right now is an understatement. I am going to verbally massacre this Warranty company, and then I'm going to get a lawyer, and by the time I am done with them they will have wished they had just bent over and let me rape them for whatever I wanted. Because this? Is not acceptable.
